Privacy Policy
Fisher Engineering Limited (“Fisher Engineering,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit fishereng.com, contact our team, request a consultation, or engage us for engineering, environmental, laboratory, or related professional services.
This policy applies to information collected through our website and other interactions with Fisher Engineering. It should be read together with any additional notices or terms provided when you engage us for a specific project or service.
Information We Collect
Personal information means information about an identifiable individual. The information we collect depends on how you interact with us.
Information You Provide Directly
When you submit our website contact form, call, email, request a consultation, attend a workshop, or communicate with our team, we may collect:
- Your name
- Email address
- Telephone number
- Company or organization name
- Job title or professional role
- Property, site, or project information
- The contents of your message or inquiry
- Your preferred method of communication
- Information submitted when requesting a quotation or consultation
If you become a client, we may also collect information reasonably required to provide environmental site assessments, geotechnical and hydrogeological services, building condition assessments, laboratory testing, remediation, liveable-environment assessments, geothermal services, or other requested work. This may include client-representative details, billing information, project correspondence, property records, and information included in technical documents or reports.
Please avoid submitting unnecessary personal or sensitive information through the general website contact form.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies, server logs, analytics technologies, or similar tools. This information may include:
- Your Internet Protocol address
- Browser and device type
- Operating system
- Referring website or search engine
- Pages viewed and links selected
- Date, time, and duration of your visit
- General geographic location derived from your IP address
- Website performance and error information
This information helps us operate the website, understand how visitors use it, maintain security, and improve accessibility, performance, and content.
How We Use Personal Information
Fisher Engineering may use personal information to:
- Respond to questions, messages, and consultation requests
- Determine which services may be appropriate for a proposed project
- Prepare estimates, proposals, agreements, and project documentation
- Provide engineering, environmental, laboratory, remediation, and consulting services
- Communicate about project schedules, samples, results, reports, and deliverables
- Process payments and maintain business records
- Improve our website, services, resources, and client experience
- Organize workshops, Lunch and Learn sessions, or other professional events
- Send updates or promotional communications where consent exists
- Prevent fraud, misuse, security incidents, and technical problems
- Meet professional, contractual, insurance, accounting, and legal obligations
- Establish, exercise, or defend legal claims
We limit our collection and use of personal information to purposes that a reasonable person would consider appropriate in the circumstances.
Consent and Communication Preferences
We obtain consent when required by applicable law. Consent may be express or implied, depending on the circumstances and the sensitivity of the information.
Submitting an inquiry authorizes us to use the information provided to respond and follow up regarding that inquiry. It does not automatically mean that you have agreed to receive unrelated promotional emails.
Where we send commercial electronic communications, we will do so in accordance with applicable requirements. You may unsubscribe by using the instructions included in a message or by contacting us. Withdrawing consent does not affect uses or disclosures already lawfully made and may limit our ability to provide certain services.
When We Share Information
Fisher Engineering does not sell or rent personal information. We may share limited information with:
- Employees and authorized team members who require it for their work
- Website-hosting, email, information-technology, analytics, data-storage, payment, or administrative service providers
- Professional advisers such as accountants, insurers, auditors, and legal counsel
- Consultants, subcontractors, laboratories, drilling contractors, or other technical service providers involved in an authorized project
- Municipalities, regulators, financial institutions, property representatives, or other parties when instructed by the client, reasonably required for the work, or legally permitted
- Government agencies, law-enforcement authorities, or courts when disclosure is required by law
- A successor organization in connection with a proposed or completed merger, restructuring, financing, sale, or transfer of business assets
Service providers are expected to use personal information only for the services they perform and to protect it appropriately.
Cookies and Analytics
Our website may use essential cookies to support security, navigation, and website functionality. We may also use analytics cookies or similar technologies to understand website traffic and improve our online content.
You can control or delete cookies through your browser settings. Blocking certain cookies may affect how parts of the website function. Where required, consent choices may also be presented through a cookie notice or preference tool.
Some third-party services may collect information according to their own privacy policies. Fisher Engineering does not control the privacy practices of independent third parties.
Retention of Information
We retain personal information only for as long as reasonably required to fulfil the purposes for which it was collected and to meet legal, professional, contractual, insurance, accounting, and regulatory requirements.
Retention periods may vary according to the type of information and the nature of the project. When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
Information Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These measures may include access controls, secure systems, staff procedures, backups, and protections against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email system, or internet transmission can be guaranteed to be completely secure. Information sent electronically is provided at the sender’s own risk.
Storage and International Processing
Some service providers may store or process information outside Ontario or Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and accessible to courts, law-enforcement agencies, or government authorities under applicable law.
We take reasonable measures to select service providers capable of providing appropriate protection for the information entrusted to them.
Accessing or Correcting Your Information
Subject to applicable legal exceptions, you may request access to personal information that Fisher Engineering holds about you. You may also ask us to correct inaccurate or incomplete information, withdraw consent where applicable, or ask questions about our privacy practices.
We may need to verify your identity before processing a request. In certain circumstances, access may be restricted where disclosure would reveal confidential commercial information, information about another individual, legally privileged material, or information that cannot legally be disclosed.
Third-Party Websites
Our website may contain links to maps, social media platforms, government resources, or other third-party websites. These websites operate independently and may have different privacy practices. We encourage visitors to review the privacy policy of each external website they use.
Children’s Privacy
Our website and professional services are intended primarily for businesses, property owners, developers, institutions, and other professional clients. We do not knowingly collect personal information from children through the website without appropriate authorization.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our website, services, technologies, or legal obligations. The revised policy will be posted on this page with an updated effective date. We encourage visitors to review this page periodically.
Contact Fisher Engineering
For questions, privacy requests, concerns, or complaints, please contact:
Fisher Engineering Limited
Attention: Privacy Officer
400 Esna Park Drive, Unit 15
Markham, Ontario L3R 3K2
Canada
Telephone: 905-475-7755
Email: fisher@fishereng.com